Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@aquamarine-salmon-303937.hostingersite.com and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@aquamarine-salmon-303937.hostingersite.com
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Claire P. –
Outstanding Service & Bike
“I had a question about which size to order, and Kidvelo got back to me right away with helpful advice. I ordered the Rookie 12 and couldn’t be happier. My grandson loves it, and I love the quality. It’s rare to get both a great product and great service these days.”
Tom V. –
The Best Birthday Gift
“We bought the Rookie 12 as a birthday present for our 3-year-old, and it was the star of the day. She was on it immediately, and within minutes was walking it around the living room. It’s the perfect way to get kids riding without training wheels.”
Georgie B. –
Easy from Start to Finish
“From the moment I placed the order to watching my grandson ride around the backyard, the whole experience with Kidvelo has been wonderful. The bike arrived quickly, was easy to assemble, and has given him so much joy. Top marks for customer service and product quality.”
Connie T. –
Stylish & Sturdy
“This bike doesn’t just ride well, it looks fantastic too. The bright blue colour is eye-catching, and we’ve had several parents at the park ask where we got it. My little one rides it every single day, and it still looks brand new. Highly recommend.”
Paul G. –
Grandpa’s Recommendation
“I did my research before buying a balance bike for my grandson, and Kidvelo kept coming up with glowing reviews. Now I understand why. The Rookie 12 is sturdy, well-designed, and gives kids the perfect foundation for cycling. He’ll be ready for pedals in no time.”