Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@aquamarine-salmon-303937.hostingersite.com and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@aquamarine-salmon-303937.hostingersite.com
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Gary, W. –
Fantastic Starter Bike
“My daughter just turned 2, and the Rookie 12 is the perfect size for her. She can get on and off easily, and the lightweight frame gives her confidence. She’s already learning to glide after just a few days. Kidvelo really knows what kids need.”
Sarah M. –
Smooth Ride
“The Rookie 12 rides so smoothly compared to the bulky balance bike we had before. My son noticed the difference instantly. It’s light enough for him to handle by himself, which makes him feel really independent. I couldn’t be happier with this purchase.”
Maria K. –
Happy Grandma, Happy Kids
“I bought two Rookie 12s for my granddaughters, one pink and one blue. They were so excited to get matching bikes. The adjustable seats are fantastic because they’ll get years of use. I’m amazed at how quickly they picked up balancing. Brilliant product!”
Rex K. –
Worth Every Dollar
“As a dad of twins, I’ve gone through a lot of kids’ gear. The Kidvelo Rookie 12 is by far the best value purchase I’ve made. Solid build, lightweight, and the kids actually want to ride every day. Seeing them race each other around the park makes me so glad I chose Kidvelo.”
Nicole M. –
We purchased the Rookie 12 for our 2-year-old to learn how to balance on a bike; he loves riding it and we are so thrilled with how well this bike is made! It’s light enough for her to pick it up when she inevitably falls, and the geometry is very stable. As if that wasn’t enough, the customer service is top-notch. We love it!!