Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@aquamarine-salmon-303937.hostingersite.com and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@aquamarine-salmon-303937.hostingersite.com
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Anne G. –
Excellent Bike & Service
“The pink Rookie 12 is fantastic — lightweight, safe, and beautifully designed. My granddaughter adores it, and I was very impressed with Kidvelo’s fast shipping and friendly customer support. This is hands down the best balance bike out there.”
Cassey H. –
Pink and Proud
“We looked at several brands, but the Kidvelo Rookie 12 in pink won us over. The colour is bright and cheerful, and my daughter absolutely loves it. She rides it everywhere — to the park, to school, even around the living room!”
Tess J. –
The Pink Rocket
“My granddaughter calls her pink Rookie 12 her ‘rocket bike’ because she zips around the yard on it. The lightweight frame makes it so easy for her to ride, and she’s already balancing confidently. I’m amazed at how quickly she’s learned.”
Ricki B. –
Quality You Can See
“The moment we unpacked the Rookie 12 pink balance bike, I could tell it was great quality. The paintwork is flawless, and the bike is so light yet very strong. My daughter has been riding it daily, and it still looks brand new.”
Ron D. –
Perfect Size & Colour
“The Rookie 12 in pink is the perfect first bike for our 3-year-old. The size is just right, the adjustable seat will give her years of use, and she adores the colour. She proudly shows off her pink bike to all her friends.”