Manufacturers Warranty
Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Scooters come with a two-year warranty against manufacturing defects.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact nicole@aquamarine-salmon-303937.hostingersite.com and include the following information:
Please explain the issue you’re experiencing with your Kidvelo product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at nicole@aquamarine-salmon-303937.hostingersite.com
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Donna B. –
Grandma Approved
“I wanted something special for my granddaughter, and the pink Rookie 12 was perfect. It’s beautifully made, easy to assemble, and the colour is just gorgeous. She rides it around the garden every day. Kidvelo delivered quickly and I couldn’t be happier.”
Linda G. –
Best Present Ever
“Our daughter received the pink Rookie 12 for Christmas, and it was hands down her favourite present. She hopped on right away and was gliding within minutes. The bike feels strong and safe, and the pink colour made her day.”
Trev O. –
Stylish and Strong
“The pink Rookie 12 is not only stylish but also really sturdy. My little girl looks so proud riding around the park. I’ve had other parents ask where I got it because it stands out. Fantastic bike, and Kidvelo’s service was faultless.”
Susan V. –
Nana’s Gift of Choice
“I bought the pink Rookie 12 for my granddaughter’s birthday, and she hasn’t stopped riding it since. The pink finish is stunning and the build quality is excellent. I love how light it is — even she can carry it by herself. Worth every cent!”
Rachel M. –
Beautiful Pink Bike
“We bought the Rookie 12 in pink for our daughter and she instantly fell in love with it. The colour is gorgeous and vibrant — she calls it her ‘princess bike’. It’s lightweight, easy to handle, and she picked up balancing much faster than I expected.”